Please note before placing your order we have an all sales are final policy. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please note, ICY SZN LTD reserves the right to refuse all returns.
However, if an item is too big or small we do allow customers to exchange for the correct size, however, we must be informed via email within 10 business days of receiving the item prior to returning.
If in the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 3 business days of the package being delivered. Customer must provide photos of the issue, including packing slip.
Please contact us at firstname.lastname@example.org if you have any questions on our policies. Thank you!