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Refund Policy

Please note before placing your order we have an all sales are final policy. We do not offer returns/exchanges, nor do we allow cancellations/refunds. Please note, ICY SZN LTD reserves the right to refuse all returns.

However, if an item is too big or small we do allow customers to exchange for the correct size, as long as the piece comes in more than one size.  However, we must be informed via email within 10 business days of receiving the item prior to returning. Please note sale items are not included in this due to end of line stock.

If in the unlikely event that a product arrives damaged, we will only send replacements for damaged/missing products if informed within 5 business days of the package being delivered. Customer must provide photos of the issue, including packing slip.

Please contact us at if you have any questions on our policies. Thank you!

Based on 114 reviews

All I can say is wow, you would think this was real diamonds the way it shines!!

the most perfect name necklace

always order from icy szn their pieces are the best and my daughter loves them xx


Absolutely gorgeous piece of jewellery, small but stands out and really shiny!


LOVE my name necklace so much will definitely get this in silver too

the cutest bubble necklace

love love love this!! high quality and super cute


the most gorgeous pearl necklace always get compliments!

Jelena Necklace (Gold)
Molly Hitchins
It arrived broken

I love this brand and have brought this recently and it arrived broken unfortunately, I understand that it was probably a shipment fault however I still would love to receive a replacement for my necklace. I have reached out to customer service however they still haven’t got back to me.

Beautiful piece

The cutest bubble necklace ever love it


gorgeous necklace, stands out and shines beautifully

I ordered this for my daughter’s 21st Birthday and it’s absolutely gorgeous! She loves it 🥰

Flimsy AF

Ok it looks good. But absolutely not worth £28. Had it have arrived in time for Christmas I’d probably have sent it back but can’t be bothered now. Really thin and flimsy. Wasn’t expecting it to be protective but was certainly expecting it to be better made for the cost of it.

Very happy with purchase

Got this beautiful necklace it absolutely beautiful got so many compliments it’s stunning


great quality, looks like real gold

Beautiful necklace

My 14 year old granddaughter loves it & has worn it every day , very good quality .

Strawberries & Cream Cuban Link Chain Necklace *PRE ORDER*
Pretty but..

Broke after wearing once :(

Evil eye gold plated necklace

Happy with purchase, can't comment on its lastability as it was a present for my niece

fast shipping

The cutest little name necklace, fast shipping great quality

Great gift idea

Daughter loves her name necklace very pretty and sparkly only took 2 weeks to be made and sent to me


Lovely piece of jewellery very shiny my daughter loves it thanks x

Rihanna Necklace.

The necklace is beautiful, really good quality and looks lovely on. I would definitely purchase again although the delivery time was long! I was given an expected delivery date at purchase as it was a birthday gift but when i didn’t receive a dispatched email I chased it to be told it’s delayed another 2 weeks.

Love Necklace (Silver)

OBSESSED! The quality is unreal the way it shines is to die for.

Worth it!

worth the price!! small but stands out and sparkles beautifully, perfect for my niece!


Really nice piece of jewellery came very quickly to me (2 days) from order date

great products

pretty necklace shines very nicely